Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, cashback offers, promotional prizes and other incentives made available through your account with us. Each promotion may have additional conditions, including eligibility rules, a qualifying action, a closing date, a wagering requirement, game restrictions and a maximum bonus or withdrawal amount.

The specific conditions displayed when you receive or claim an offer form part of these terms. If a promotion has a condition that differs from a general provision on this page, the promotion-specific condition applies to that offer. You should read the information shown before you opt in, deposit, place a qualifying bet or use bonus funds.

• A bonus is not available unless the relevant offer is shown as available to your account.
• We may require you to opt in, enter a code or complete another stated step before an offer is activated.
• Promotional terms cannot be transferred, sold or exchanged for cash unless the offer expressly says otherwise.
• We hold a gaming licence and may carry out account and identity checks before a bonus or associated winnings can be used or withdrawn.

Eligibility and claiming an offer

Promotions are available only to eligible customers. Eligibility may depend on your account status, location, payment method, previous participation, the type of offer and whether you have accepted marketing communications. We may limit an offer to one per person, household, address, payment method, device or other permitted account association.

You must be aged 18 or over and hold an account in your own name. Your account details must be accurate and up to date. You must not create or use more than one account, use another person's account or allow another person to access your account to claim or use a promotion.

A promotion may require a minimum deposit or qualifying bet. The qualifying amount, permitted payment methods and any excluded transactions will be stated with the offer. A reversed, cancelled, charged-back or otherwise unsuccessful payment will not normally count as a qualifying deposit.

• Only one promotional benefit may apply to a qualifying transaction where the offer says so.
• A deposit made with a bonus balance, a refunded amount or funds connected with a payment dispute may not qualify.
• If you have chosen to self-exclude, taken a time-out or closed your account, you must not try to open another account or claim a promotion.
• We may withhold or remove an offer where the eligibility conditions are not met, where account information cannot be verified or where participation would breach these terms.

Some offers may be unavailable if you have changed your marketing preferences or opted out of promotional communications. Changing those preferences does not automatically restore an offer that has expired or was not claimed within the stated period.

Wagering, bonus funds and withdrawals

Using bonus funds

The cashier or offer information will show whether a promotion gives you bonus funds, free spins, cashback or another benefit. Bonus funds are separate from your deposited balance until the applicable conditions have been met. Where both balances are available, our system will apply the order shown in the account or promotion information.

A wagering requirement means that the qualifying deposit, bonus amount or another stated value must be wagered the required number of times before associated bonus winnings become withdrawable. The applicable amount, multiplier and deadline will be shown with the offer. Only eligible games, bets or stake amounts may contribute.

• Different games may contribute at different rates, and some games or bet types may not contribute at all.
• Free spins may apply only to the specified game or games and may have their own expiry date or winnings limit.
• Cashback may be calculated using the net loss or other method stated in the promotion, rather than your total stakes.
• Bets that are voided, cancelled, refunded or settled outside the conditions of the offer may not count towards wagering.
• Any maximum stake, maximum winnings, withdrawal limit or other financial restriction will be shown in the applicable offer terms.

Expiry and withdrawal

Bonuses and promotional benefits must be used before the expiry date shown in your account or with the offer. Any unused bonus balance, free spins or associated promotional value may be removed when the offer expires. If a promotion has stages, each stage may have a separate deadline.

You may request a withdrawal in accordance with the general account terms, but bonus funds and winnings subject to an incomplete wagering requirement may not be available for withdrawal. We may complete identity, payment and safer gambling checks before processing a withdrawal. If you withdraw before meeting the stated conditions, the promotion may be cancelled and any related bonus funds or winnings may be removed.

Misuse, errors and changes to promotions

You must use promotions fairly and for their intended purpose. We may investigate activity where we have reasonable grounds to suspect collusion, fraud, money laundering, payment misuse, account sharing, multiple accounts, manipulation of a technical fault or conduct designed to obtain a promotional advantage without genuine play.

If we identify a breach of these terms, we may refuse a promotion, remove bonus funds, cancel related winnings, restrict access to future offers or take action under our general account terms. We will take account of the circumstances and any information reasonably available to us before deciding what action is appropriate.

We may correct an obvious error, including an incorrect bonus amount, an incorrect wagering display or an offer that was made available to an ineligible account. Where possible, we will explain the correction and restore any qualifying balance that was affected by our error. Technical interruptions may prevent an offer from being claimed or completed.

We may withdraw, replace or amend a promotion where required for legal, regulatory, technical, security or operational reasons. We will not use a change to remove a benefit that you have already validly earned, except where the benefit resulted from an error, misuse or a breach of these terms.

Safer gambling and getting help

Bonuses are optional and are not a reason to gamble more than you can afford. You can choose not to claim an offer, ask us to remove promotional communications or contact us to discuss the promotional activity on your account. A promotion does not change your responsibility to set a budget and keep your gambling within affordable limits.

• Use the deposit limits available in your account to control how much you can deposit.
• Take a time-out if you want to stop gambling for a period.
• Use self-exclusion if you need to prevent access to your account for a longer period.
• Do not chase losses or use borrowed money to gamble.
• If gambling is causing concern, seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

We may decline to provide a bonus or remove you from promotional activity where this is appropriate for safer gambling reasons. A safer gambling request can affect your access to future promotions and cannot be used to bypass an account restriction or self-exclusion.

Questions or complaints

If you have a question about an offer, a missing bonus, wagering progress or a withdrawal affected by promotional conditions, contact our support team at support@twofatladies-casino.co.uk or use the live chat on the site. Please give us the offer name and the relevant account information, but do not send your password or full payment details.

We will look into your query using the information available and may ask for further details to protect your account. These Bonus Terms and Conditions should be read with the general terms that govern your account, payments, withdrawals, safer gambling controls and account closure.