About Us

Who we are

We provide an online casino for UK players who want access to a straightforward range of casino games in one account. Our game selection includes slots, live tables and jackpot games from established studios. Each game is presented with its own rules, features and available information so that you can decide how you want to play before placing a bet.

We aim to keep the experience clear and easy to use across your account, the cashier and the games area. You can manage deposits, withdrawals, personal details and safer gambling settings from the relevant parts of your account. The information shown at the time you play applies to the particular game, payment method or account feature you are using.

Our role is to provide the platform, account services and support needed to play online. We do not encourage anyone to gamble beyond their means, and gambling should always be treated as paid entertainment rather than a way to make money.

What we stand for

Our approach is based on fair play, clear account information, secure payments, fast payouts where possible and safer gambling. We want you to understand the main conditions that apply to your play and to have practical ways to control your activity.

Fair play means that games are offered under their stated rules and that results are not changed to give us an unfair advantage. We provide the information available for each game so you can look at its features, bet options and other conditions before playing.

We work to process eligible withdrawals promptly. The time it takes for a payout can depend on account verification, the payment method selected and any checks required before funds are released. The cashier shows the options and information that apply to your account.

Our services are for people aged 18 and over only. If gambling stops feeling enjoyable or becomes difficult to control, we encourage you to use the tools available in your account and seek independent support.

How we look after players

We take steps to protect your account and help keep payments secure. We may ask you to provide identity or payment information before you can use certain account features, including withdrawals. These checks help us confirm that the account belongs to you, protect against unauthorised use and meet our account obligations.

Please keep your login details private and make sure the information in your account is accurate. If your details change, update them promptly. We may need to ask for further information if something does not match the details already held on your account.

Our support team is available around the clock at support@twofatladies-casino.co.uk and through the live chat on our site. We can help with account access, verification, deposits, withdrawals, game information and safer gambling settings. When you contact us, provide enough detail for us to identify the issue, but do not send your password or other unnecessary security information.

Payment information is handled through secure payment processes. You should use a payment method in your own name and check the cashier for the methods available to you. Further information may be requested when needed to confirm ownership or comply with account checks.

Safer gambling and player choice

Safer gambling starts with setting limits that suit your circumstances. Your account may include deposit limits and other controls to help you manage how much you spend and how often you play. You can also use a time-out when you need a break, or request self-exclusion if you want to stop gambling with us.

Self-exclusion should be treated seriously. If you choose it, do not try to open another account or ask someone else to play for you. You can also consider GamStop for broader online gambling support. Independent help is available from GambleAware, GamCare and the National Gambling Helpline.

If you have questions about a limit, time-out or self-exclusion, contact us through live chat or at support@twofatladies-casino.co.uk. We are here to explain the controls available to you, but the decision to gamble remains yours. Please gamble only with money you can afford to lose.