Contact Us

How to reach us

Live chat is available on the site 24/7. It is usually the quickest way to ask a question and get help with an account or payment matter.

You can also e-mail our support team at support@twofatladies-casino.co.uk. Please use the e-mail address registered to your account where possible, so we can locate your details securely.

What to have ready when you write

The following information can help us understand your question and respond without unnecessary delay:

• Your username or the e-mail address linked to your account.
• The name of the game, payment method or transaction involved.
• The date and approximate time when the issue occurred.
• A clear description of what happened and what you need us to check.

Common questions we help with

• Account access, personal details and verification.
• Deposits, withdrawals and payment queries.
• Bonus terms, eligibility and missing bonus credit.
• Technical issues, game loading and site errors.

Complaints

If you want to make a complaint, e-mail support@twofatladies-casino.co.uk and put Complaint in the subject line. Please explain the issue, include relevant transaction details and tell us what outcome you are seeking.

We acknowledge complaints and look into the information provided. We then reply once the matter has been checked, explaining our position and any next steps available to you.