Terms & Conditions

Acceptance and changes to these terms

By registering an account, accessing our services or placing a bet with us, you confirm that you have read, understood and accepted these Terms & Conditions. They apply together with any promotion terms, game rules, payment conditions, safer gambling information and other rules we display on the site. If a specific offer or game has additional terms, those terms apply to that offer or game as well.

You are responsible for checking the current version of these Terms & Conditions before using your account. We may change them when our services, legal duties, security arrangements or business processes change. We will make the updated version available on the site and will take reasonable steps to draw important changes to your attention.

• Changes normally apply from the date stated in the updated terms.
• If you do not agree with a change, you should stop using your account and contact us about closing it.
• Continuing to use the site after a change takes effect means that you accept the updated terms.
• Any bet or promotion already accepted will normally remain subject to the terms that applied when it was accepted, unless a change is required by law or protects the integrity of our services.

We hold a gaming licence and may carry out account and transaction checks to meet our legal, regulatory and security responsibilities. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

Eligibility and your account

You must be at least 18 years old to open or use an account. Our services are intended for residents of the United Kingdom. You must use the site only where online gambling is permitted and must not access or use your account if doing so would break a law or restriction that applies to you.

You may have only one account with us. Opening, controlling or using more than one account, whether directly or through another person, is not allowed. If you believe that you have created more than one account by mistake, contact support@twofatladies-casino.co.uk before using the additional account.

• Give us your real name, date of birth, address, email address and other information we request.
• Keep all information accurate and tell us promptly if anything changes.
• Use a payment method that belongs to you and do not allow another person to deposit, play or withdraw through your account.
• Keep your username, password, security details and devices safe.
• Tell us immediately through support@twofatladies-casino.co.uk if you think someone else has accessed your account.
• Take responsibility for activity carried out after you have allowed another person to access your account, unless the activity resulted from our failure to apply reasonable security measures.

Your account is personal to you and cannot be sold, transferred, assigned or used as security. We may refuse an account application where we cannot confirm your eligibility, or where opening the account would create a security, compliance or safer gambling concern.

Verification, identity and account checks

We must confirm that our customers are eligible to use our services. We may ask for information or documents to confirm your identity, age and address. These checks can take place when you register, while you use your account or before we process a withdrawal. In particular, identity, age and address checks may be required before your first withdrawal.

• A valid identity document or other document that confirms your date of birth.
• Evidence of your current address.
• Information about the ownership or use of a payment method.
• Further information where we need to confirm the source of funds used in your account.
• Additional information where required to prevent fraud, money laundering, underage gambling or other prohibited activity.

Documents must be genuine, current where applicable and clear enough for us to check. We will handle personal information in line with our Privacy Policy and use it for account administration, security, legal duties and responsible gambling purposes. If you do not provide information that we reasonably request, we may restrict your account, delay a payment or close the account.

Verification does not change your responsibility to follow these terms. You must not attempt to avoid a check by changing your details, opening another account or using another person's documents or payment method.

Deposits, withdrawals and bonuses

You can deposit funds using the payment methods made available in your account. The payment method must be in your name, and you must have permission to use it. We may reject, return or hold a deposit where the payment details cannot be confirmed or where a transaction creates a security or compliance concern.

Deposit and withdrawal limits are shown in the cashier or in your account. Limits may depend on the payment method, your account status, verification checks or safer gambling settings. You should check the cashier before confirming a transaction, as the available methods, processing times and limits may change.

• We will normally return a withdrawal to the same payment method used for the deposit where this is possible and appropriate.
• If the original method cannot receive a withdrawal, we may ask for another verified method in your name.
• A withdrawal may remain pending while we complete identity, payment, source-of-funds or security checks.
• You must not use deposits only to move money between payment methods or to avoid our checks.
• You may cancel a pending withdrawal only where the cashier or your account allows this.
• We may correct an obvious payment error or ask you to return funds that were credited to you by mistake.

Each bonus or promotion has its own terms. Those terms may set out the qualifying deposit, eligible games, wagering requirement, maximum bet, expiry date, maximum withdrawal, contribution rules and any account or payment restrictions. You must read the offer terms before accepting a bonus.

Promotions are intended for genuine personal use. Multiple accounts, coordinated play, false information, payment misuse, automated activity, deliberately exploiting an error or any other attempt to obtain an unfair promotional advantage may be treated as bonus abuse. Where the offer terms and applicable requirements allow, we may remove a bonus, cancel associated winnings, refuse further promotional participation or restrict the account.

Safer gambling and self-exclusion

Gambling is for adults only and should remain an affordable form of entertainment. Before depositing or playing, set a budget that you can afford to lose and consider how much time you want to spend. Never gamble to recover losses, and do not use money needed for essential living costs.

• Set or change deposit limits through the tools available in your account.
• Ask us about a time-out if you need a short break from gambling.
• Request self-exclusion if you want us to prevent you from using your account for a longer period.
• Contact us through live chat on the site or at support@twofatladies-casino.co.uk if you are concerned about your gambling.

A self-exclusion request is intended to prevent gambling during the period you choose. Do not open another account or try to bypass a self-exclusion. If you need further support, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline can provide information and assistance.

Closing or suspending your account

You can ask us to close your account at any time by contacting support@twofatladies-casino.co.uk or using live chat on the site. Tell us if you want a normal closure or a self-exclusion, because these are different requests. We may ask you to confirm your identity before carrying out the request.

We may suspend or close an account where you breach these terms, provide inaccurate information, fail a verification check, misuse a promotion, use an unauthorised payment method, create a security concern or stop meeting the eligibility requirements. We may also suspend an account because of inactivity or where we need to meet a legal, regulatory or safer gambling duty.

• A suspension may prevent deposits, bets, withdrawals or access to some account features while checks are completed.
• Closing an account does not cancel obligations that arose before closure.
• We may complete checks on pending transactions after your account has been closed.
• Any remaining balance will be dealt with using a payment method and process that we can verify, subject to applicable terms and checks.
• You must not open a new account after closure unless we have expressly confirmed that you may do so.

If you believe an account restriction has been applied in error, contact support@twofatladies-casino.co.uk with the relevant details. We will explain what we can about the position, subject to security, privacy and legal limits.

Complaints, liability and governing law

If you are unhappy with our service, a transaction, a game result, a bonus decision or an account restriction, contact support@twofatladies-casino.co.uk. You can also use live chat on the site for general help. Please include your account details, the date or transaction involved and a clear description of the issue, but do not send your password.

We will acknowledge and look into your complaint, then provide an answer within a reasonable time. The time needed may depend on the information available, the complexity of the issue and whether we need to complete account or transaction checks. We may ask you for further information so that we can give a proper response.

If we cannot settle the matter through our complaints process, independent dispute resolution may be available in general terms, subject to the applicable process and eligibility requirements. We will explain the next available step when we provide our final position.

Service availability and liability

We take reasonable care to keep the site and account services available and accurate, but we cannot promise that they will always operate without interruption, delay, faults or errors. We may suspend or limit access for maintenance, security, technical problems, legal requirements or events outside our reasonable control.

To the extent allowed by law, we are not responsible for loss caused by your failure to protect your login details, your use of an unauthorised payment method, inaccurate information supplied by you, interruptions outside our reasonable control or your breach of these terms. Nothing in these terms limits responsibility that cannot legally be limited, including responsibility for fraud or other rights that cannot be excluded.

The law that applies

These Terms & Conditions and your use of our services are governed by the laws of England and Wales. Any issue that cannot be resolved through our complaints process or an available independent dispute resolution process will be dealt with under those laws.