Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar technologies stored on your device when you visit a website. They allow the site to recognise your browser or device and remember certain information about your visit. Some cookies last only for your session, while others remain until they expire or you delete them.

We use cookies and similar technologies to operate Two Fat Ladies Casino, keep account sessions secure, remember choices, understand how the site is used, and improve the way our pages work. Some cookies are set by us, while others may be set by service providers acting on our behalf for a particular site function.

Depending on their purpose, cookies may collect information such as your browser type, general device details, pages visited, session information, language preferences, and interactions with the site. The information collected depends on the type of cookie and the choices you make in our cookie notice.

We use cookie information in line with our wider privacy arrangements. Where consent is required, we ask for it through the cookie notice before using non-essential cookies. You can change your choices later through the controls provided on the site or through your browser settings.

The types of cookies we use

The cookies used on the site can be grouped into four main categories. A cookie may support more than one purpose, but the descriptions below explain why each category is normally used.

Strictly necessary cookies

These cookies are needed for basic functions and cannot usually be switched off through our cookie controls. They help us provide services you request and support the safe operation of your account.

• Keeping you signed in during a secure account session.
• Supporting security measures and helping prevent unauthorised use of your account.

Performance and analytics cookies

These cookies help us understand how visitors use the site. They can show us how pages are navigated, whether pages load properly, and where errors occur, allowing us to improve the structure and operation of the site.

• Showing which pages are visited most often.
• Helping us identify slow pages, broken features, or messages that prevent a page from working properly.

Functionality cookies

Functionality cookies remember choices and settings so that the site behaves more consistently when you return. They support optional features and reduce the need to make the same selections again.

• Remembering your preferred language or display setting.
• Retaining a choice made in a form or site feature during a later visit.

Marketing cookies

Marketing cookies may help us understand how visitors interact with promotional pages and measure whether a campaign has led to a visit or another action. They may also help limit repeated promotional messages where the relevant technology supports that function.

• Measuring visits to a promotional page after a campaign message.
• Helping avoid showing the same promotional content too frequently on supported services.

How to manage cookies

When you first visit the site, our cookie notice may give you controls for accepting or refusing optional categories. Use the settings shown in that notice to choose which categories you want to allow. If a preference tool is available for returning visitors, you can use it to change your choices later.

Your browser also provides controls for cookies. Depending on the browser and device you use, you may be able to block all cookies, block cookies from particular websites, delete existing cookies, or receive an alert before a cookie is stored. These controls are normally found in the privacy, security, or settings area of your browser.

Deleting cookies may remove saved settings and may sign you out of areas where a session cookie is used. If you use more than one browser or device, you may need to set your preferences separately on each one. Browser controls can apply more broadly than the options in our cookie notice.

Cookie choices are separate from account, payment, and safer gambling settings. Changing your cookie preferences does not change your deposit limits, time-out, self-exclusion, identity details, or other account controls. Those settings must be managed in the relevant account area.

What happens if you block cookies

You can block or delete cookies through your browser and refuse optional categories through the cookie notice where those controls are available. However, the site may not work fully if cookies are blocked. You may be unable to sign in, keep a secure session active, use the cashier, save preferences, or access certain account and game features.

Blocking performance or analytics cookies may mean that we have less information about technical problems and how visitors use the site. Blocking functionality cookies may cause your settings to be forgotten. Blocking marketing cookies may reduce the relevance of promotional content, but it will not necessarily remove all promotional content.

If a feature does not work after you change your cookie settings, try allowing strictly necessary cookies, clearing outdated cookies, or opening the site again. You should also check that your browser is not blocking scripts or other functions required for secure account access.

Cookie behaviour may change when we add, remove, or update site features. We may update this Cookies Policy to reflect those changes. The latest version will be available on the site.

Questions about cookies

If you have a question about this Cookies Policy, the cookie notice, or the way cookies operate on the site, contact us at support@twofatladies-casino.co.uk. You can also speak to us through the live chat on the site.

When you contact us, tell us what you are trying to do, which device and browser you are using, and what happens when you change your cookie settings. Do not send your password, full payment details, or other sensitive security information by email or live chat.

We may need to confirm that we are speaking with the account holder before discussing account-specific information. Questions about cookies do not change any other terms that apply to your account or the services you use.