Privacy Policy

What personal data we collect

We collect personal data when you create an account, use our website, contact us, make payments or take part in gambling activities. We collect only the information we need for the purposes explained in this Privacy Policy, and we may combine information from different parts of your account so that we can operate our services safely and lawfully.

Account and contact details

This may include your name, date of birth, address, email address, username, account details, preferences and messages sent to our support team. We may also record information about your communication with us, including requests made through live chat, the outcome of those requests and any documents or details you provide to help us assist you.

Identity and age information

To confirm that you are old enough to use our services and that your account belongs to you, we may ask for identity documents or other information needed for verification. This can include information shown on an identity document, proof of address, information about your source of funds or other details required to meet our legal and safer gambling responsibilities.

Payments and account activity

We collect information about deposits, withdrawals, payment methods, transaction values, transaction dates, account balances and related payment checks. We also keep records of your gambling activity, account settings, limits, safer gambling choices, bonuses or offers used, and other activity needed to provide and manage your account. Payment details may be handled by the payment provider involved in a transaction.

Device and usage information

When you use our website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, login times, pages visited and actions taken on the site. We may use this information to maintain security, understand how our services are used, identify unusual activity and improve the way the website works.

Why we use your data and the legal bases

We use personal data for clear and limited purposes. These purposes include operating your account, providing customer support, processing payments, applying account limits, handling withdrawals and keeping accurate records. We may also use data to understand account activity, support safer gambling, investigate unusual behaviour and keep our website and systems secure.

• Running your account: We use your information to create and maintain your account, provide the services you request, respond to questions and carry out transactions.
• Age and identity verification: We use your information to confirm your age, identity and, where necessary, details connected with your account or payments.
• Fraud and money laundering prevention: We use account, transaction, device and identity information to detect and prevent fraud, financial crime, account misuse and money laundering.
• Legal and regulatory duties: We use and retain information where this is required by law, including duties relating to gambling, financial crime, taxation, accounting, complaints and safer gambling.
• Optional offers: We may send offers or other marketing communications where you have opted in or where the law otherwise allows us to do so. You can change your marketing choices or withdraw your consent at any time.
• Security and safer gambling: We may use your activity and account information to protect our systems, identify risks and apply measures intended to support responsible use of our services.

The legal grounds we rely on

UK data protection law requires us to have a lawful reason for using personal data. In plain terms, we may rely on the following grounds:

• Contract: We need to use certain information to provide the services you ask for, manage your account and carry out transactions under our terms.
• Legal obligation: We may need to collect, use or keep information because the law requires us to do so.
• Legitimate interests: We may use information where it is reasonably necessary for security, fraud prevention, service administration, customer support or responsible operation, provided that our interests do not unfairly override your rights.
• Consent: We may ask for your permission for optional marketing or certain types of cookies. Where we rely on consent, you can withdraw it. Withdrawal does not affect processing that took place before you withdrew consent.

Sometimes more than one legal ground can apply to the same information. If you do not provide information that is necessary for a legal or contractual purpose, we may be unable to open or maintain your account, process a transaction or provide a particular service.

Who we share your data with

We share personal data only where there is a proper reason to do so, such as providing the service, meeting a legal duty, protecting our customers or keeping our systems secure. We expect organisations that handle personal data for us to protect it, use it only for agreed purposes and follow applicable data protection requirements.

• Payment providers: We share the information needed to process deposits, withdrawals, refunds, payment checks and related support requests.
• Identity-verification providers: We may share identity and account information with specialist providers that help us confirm age, identity, address or other required details.
• Fraud-prevention providers: We may share account, device, transaction and activity information with providers that help detect fraud, financial crime, account takeover and other misuse.
• Regulators and authorities: We may disclose information to regulators, law enforcement bodies, courts or other authorities where the law requires or permits us to do so.
• Professional advisers and service providers: We may share information with organisations that support our technology, security, customer service, accounting, compliance or legal functions, where they need it for those services.

We do not share more information than is reasonably necessary for the relevant purpose. We do not sell your personal data for unrelated marketing. If a service provider processes data on our behalf, we remain responsible for making sure that the arrangement is handled appropriately.

Keeping information secure

We use administrative, technical and organisational safeguards designed to protect personal data from unauthorised access, loss, alteration or disclosure. Access is limited to people and providers who need information for their work. You should keep your account credentials private and tell us promptly through support@twofatladies-casino.co.uk or live chat if you believe that someone has accessed your account without permission.

No online service can be guaranteed to be completely secure. We will take appropriate steps to investigate and respond to a suspected data security incident, including making notifications where the law requires them.

How long we keep your information

We keep personal data for as long as your account is open and for the period required by law afterwards. The length of time depends on the type of information, the reason we collected it and our legal, regulatory, accounting, security and dispute-resolution responsibilities.

• Account and identity information may need to be kept to confirm the history of an account and meet age, identity and anti-money laundering duties.
• Transaction and payment information may need to be kept for accounting, financial crime prevention, taxation and other legal purposes.
• Customer support records may be kept so that we can handle complaints, identify recurring problems, protect against misuse and demonstrate how a matter was handled.
• Safer gambling and account restriction information may need to be retained to apply protections consistently and meet our responsibilities.
• Technical, security and fraud information may be retained for as long as it is needed to investigate incidents, prevent misuse or protect our services.

When personal data is no longer needed, we will delete it or make it anonymous where appropriate. We may keep limited information for longer if this is necessary to establish, exercise or defend legal claims, protect our systems, comply with a legal obligation or prevent a person from opening or using an account in breach of our responsibilities.

Your rights, cookies and how to contact us

Your data protection rights

Depending on the circumstances, UK data protection law gives you the following rights in relation to your personal data:

• Access: You can ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: You can ask us to correct information that is inaccurate or incomplete.
• Erasure: You can ask us to delete personal data where there is no good reason for us to keep using it. This right is subject to legal and regulatory exceptions.
• Objection: You can object to certain uses of your data, including some processing based on legitimate interests and direct marketing.
• Restriction: You can ask us to limit how we use your information in certain circumstances.
• Data portability: Where the law applies, you can ask to receive certain information in a structured, commonly used format or ask us to send it to another organisation.
• Withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To use these rights, write to support@twofatladies-casino.co.uk. You can also contact us through the live chat on the site, although we may ask you to make a formal request in writing so that we can protect your account and keep an accurate record. We may ask for information to confirm your identity before responding. This is a security step and does not limit your rights.

We aim to respond within the time required by applicable law. Some requests may be refused or limited where an exception applies, for example where disclosure would affect another person's rights, interfere with fraud prevention or conflict with a legal duty. If you are not satisfied with how we handle your personal data, you can complain to the Information Commissioner's Office.

Cookies

We use cookies and similar technologies to operate the website, remember settings, maintain security, understand usage and support certain features. Some cookies are necessary for the service, while others may require your consent. More information about the types of cookies we use, their purposes and the choices available to you is set out in our Cookie Policy.

Changes and contact

We may update this Privacy Policy when our services, legal duties or data practices change. Any updated version will apply from the date it is made available on the site. If you have a question about this Privacy Policy or the information we hold about you, contact support@twofatladies-casino.co.uk or use the live chat on the site.