Responsible Gaming

Our commitment to safer gambling

We want you to stay in control of your gambling with us. We hold a gaming licence and verify accounts as part of our responsibility to operate safely. Gambling involves risk, and you should only play with money you can afford to lose.

Treat gambling as entertainment rather than as a source of income. There is no guaranteed result, and a previous loss does not make a win more likely. Never borrow money, use household funds or spend money intended for bills, food or other essential costs.

Set a budget before you play

Decide how much money and time you are comfortable spending before you start. Include gambling in your normal leisure budget and stop when that budget has been used. Do not increase your budget to chase losses or to try to recover money you have already spent.

• Only gamble when you are calm and able to make clear decisions.
• Keep gambling separate from rent, bills, savings and credit repayments.
• Set a time limit as well as a money limit.
• Do not gamble when you are under 18, feeling distressed, or affected by alcohol or medication.
• Take regular breaks and use the account controls before you need them.

Our responsible gambling tools are designed to help you follow the limits you set. They are not a substitute for a personal budget or professional support. If gambling is causing worry, conflict or financial difficulty, stop playing and use the help options below.

Tools in your account

You can manage safer gambling controls from the responsible gambling or account settings area after signing in. Select the control you want, choose the amount or period shown, and confirm your choice. The available settings and instructions will be displayed in your account. If you cannot find a control, contact support@twofatladies-casino.co.uk or use the live chat on the site.

Deposit limits

A deposit limit restricts the amount you can deposit over the period selected in your account. This can help you decide your spending boundary before you play. Set the limit to an amount you can afford, not to the highest amount the system allows. A request to increase a limit may not apply immediately and may be subject to a cooling-off period. A lower limit normally takes effect in line with the information shown when you confirm it.

Loss and session limits

Where available in your account, a loss limit helps restrict the amount you can lose during the selected period. A session limit helps you control how long you can remain signed in or play during a session. These controls work alongside your own budget. Check the definition and period shown before confirming, because the calculation may cover the activity described in your account rather than only one game.

Time-outs

Use a time-out when you want to pause gambling for a shorter period. Choose the period offered in your account and confirm the request. During a time-out, you may be unable to deposit, play or access certain gambling services. A time-out is useful when you need space to reassess your gambling, but it is not a replacement for self-exclusion if you need a longer or more complete break.

Self-exclusion

Self-exclusion is a stronger step that prevents you from gambling with us for the period you select or the period that applies to the option in your account. Think carefully before choosing it. A self-exclusion should be treated as a firm decision and cannot normally be ended early. Do not open another account or try to get around the restriction. If you ask us to self-exclude, we may restrict or close related accounts and return eligible balances in line with our account procedures.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. Use them to pause and decide whether you still want to continue. When a reminder appears, step away from the game, consider the money and time you have spent, and stop if you are no longer within your plan.

To switch on a control, sign in, open your account settings, select Responsible Gaming or the equivalent option, choose the control and confirm it. If you change your mind, do not remove a limit simply to continue playing. Take a break instead. The limits shown in your account are the limits that apply to your account.

Signs that gambling may be a problem

A problem can develop gradually. Consider taking a break and seeking support if any of these statements feels familiar:

• You spend more money or time gambling than you planned.
• You try to win back losses by gambling again, often with larger amounts.
• You hide or downplay your gambling from family, friends or colleagues.
• You feel restless, low, anxious or irritable when you are not gambling.
• You borrow money, sell belongings or miss bills because of gambling.
• You cancel plans, lose sleep or have difficulty concentrating because of gambling.
• You have tried to stop or cut down but have not been able to do so.
• Gambling is affecting your relationships, work, studies or health.

You do not need to wait for every sign before asking for help. Stop gambling, use a time-out or self-exclusion, and speak to a support organisation. You can also contact us through support@twofatladies-casino.co.uk or the live chat on the site if you need help with an account control.

Where to get help

Free, confidential support is available if gambling is affecting you or someone close to you. These organisations can offer information, guidance and practical help:

• GambleAware provides information and support to help people understand gambling harms and make changes to their gambling.
• GamCare offers confidential advice, information and support for people affected by gambling, including family members and friends.
• GamStop is a self-exclusion service that can help you block access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential guidance for people concerned about their gambling and can explain the support options available.

You can use more than one source of support. A trusted friend, family member, debt adviser or health professional may also help you make a plan. If you are in immediate danger or feel unable to keep yourself safe, seek urgent help through the appropriate emergency service.

Protecting minors

Our services are for people aged 18 and over only. We use age and identity verification checks to help prevent underage gambling. We may ask for information or documents before allowing access to gambling services, deposits or withdrawals. Do not allow anyone else to use your account, and keep your sign-in details private.

If we cannot confirm that an account holder is old enough to gamble, access may be restricted while the information is checked. An adult must not create an account for a child or allow a child to play using an adult account.

Steps parents and guardians can take

• Keep your account password, email access and payment methods secure.
• Do not save an account on a shared device where a child can access it.
• Use reputable parental control software to restrict gambling content and limit access to gambling websites and applications.
• Use separate device profiles or parental settings where these are available.
• Check the privacy and security settings on shared phones, tablets and computers.

Parental controls can reduce the risk of access but cannot replace supervision. If you think a child has accessed an account or gambling service, contact us promptly through support@twofatladies-casino.co.uk or the live chat on the site.