Two Fat Ladies Casino VIP Programme: Tiers and Cashback

How the VIP programme works from Bronze to Elite

The VIP scheme is built around five levels: Bronze, Silver, Gold, Platinum and Elite. Your tier determines the cashback rate available to you, while selected levels also bring account benefits such as priority chat or higher limits.

Cashback is linked to your current level, so moving up changes the percentage applied by the scheme. The rates rise from 2% at Bronze to 10% at Elite. Cashback is credited every Monday by 14:00.

Reach Bronze with the stated points target

The stated route into the VIP scheme starts with Bronze. You need to reach 100 points, earned through a minimum £50 weekly deposit combined with slot play. Once you reach the target, the move to Bronze takes place the following morning.

The points condition is the part to keep in mind when planning your progress. A deposit on its own is not the complete route described for Bronze; the stated requirement combines the minimum weekly deposit with slot play.

Cashback rates rise with each VIP level

The cashback structure rewards progression through the levels. Bronze starts at 2%, then the rate increases to 4% at Silver, 6% at Gold, 8% at Platinum and 10% at Elite.

Cashback is credited every Monday by 14:00. The schedule gives you a regular point in the week to check your account and see the benefit linked to your current tier.

• Bronze cashback: 2%
• Silver cashback: 4%
• Gold cashback: 6%
• Platinum cashback: 8%
• Elite cashback: 10%

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Deposit and play

The figures above are the weekly cashback rates for the five levels. The available rate depends on the tier you hold, so the percentage can change when your VIP level changes.

What changes as your VIP level increases

Cashback is the main benefit shown across the programme, but the levels also include additional account perks. Bronze includes priority chat alongside cashback. Higher limits are available for top tiers.

The scheme is therefore more than a single cashback figure. Your level sets the rate, and the tier information also identifies priority chat at Bronze and higher limits for top-tier members.

Use the benefits as a reason to understand your current level rather than as a reason to increase your spending. Slot play and deposits involve real money, so choose an amount that fits your budget and treat the programme as part of your entertainment.

Use the VIP programme alongside safer gambling tools

VIP benefits do not replace the tools available for managing your play. You can set daily, weekly and monthly financial limits in your account settings, helping you decide in advance how much you are comfortable depositing.

• Set daily, weekly or monthly financial limits.
• Use the Game Time Reminder for a period from 30 minutes up to 2 hours.
• Take a Break for 1 day, 2 days, 1 week, 1 month or 6 weeks.
• Use self-exclusion for 6 months, 1, 2, 3, 4 or 5 years.
• Use GAMSTOP if you want to self-exclude across participating gambling services.

A Take a Break period ends automatically when the selected time has passed. Self-exclusion works differently: it cannot be reversed by Customer Support, and after the chosen period ends your account stays closed until you contact Customer Support to reopen it.

You can also use Activity Statements to see a breakdown of deposits, wagers and gameplay in My History. This gives you a clear record of your activity while you decide whether the VIP programme remains suitable for you.

Get help with your VIP account

If you need help with your VIP level or account, live chat is available 24/7 after signing in. Email support is also available, and the searchable help centre provides answers to common account questions.

Customer support can help with account queries, but the self-exclusion rules still apply: Customer Support cannot reverse an active self-exclusion. Choose a break or exclusion period carefully before confirming it.

For a simple routine, check your current tier, note the cashback rate shown for it and keep your financial limits active. If you are working towards Bronze, remember that the stated target is 100 points from a minimum £50 weekly deposit combined with slot play.

1. Check your current VIP level.
2. Look at the cashback rate attached to that level.
3. Keep your chosen financial and time limits in place.
4. Use live chat, email support or the help centre if you need account assistance.